Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
*DUTIES AND RESPONSIBILITIES:*
* Welcome guests in a friendly, prompt and professional manner.
* Register guests, issue room keys, provide information on hotel services and room location.
* Answer phones in a prompt and courteous manner.
* Up-sell rooms where possible to maximize hotel revenue.
* Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
* Issue, control and release guest safe-deposit boxes.
* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
* Respond appropriately to guest complaints.
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
* May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
* Promote team work and quality service through daily communications and coordination with other departments.
* Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
*Qualifications and Requirements:*
High School diploma or equivalent, plus one year front desk/guest service experience.
Some college preferred.
Must speak fluent English.
Other languages preferred.
This job requires ability to perform the following:
* Frequently standing up behind the desk and front office areas
* Carrying or lifting items weighing up to 50 pounds
* Handling objects, products and computer equipment
* Use a keyboard to operate various property management and reservations systems, etc.
Other:
* Communication skills are utilized a significant amount of time when interacting with guests and employees.
* Reading and writing abilities are utilized often.
* Basic math skills are used frequently.
* Problem solving, reasoning, motivating and training abilities are often used.
* May be required to work nights, weekends, and/or holidays.
Job Type: Full-time
Pay: $14.
00 per hour
Benefits:
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* Monday to Friday
* Weekends as needed
Experience:
* Hotel Front Desk: 1 year (Preferred)
Work Location: In person
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