Customer Service Representative

The Customer Service Representative takes care of all issues not resolvable by the Activators.
Customer Service does all possible to save a package from being refunded.
They listen to calls; communicate with management to communicate with TM rooms.
Customer Service works from a log and dispositions the log to communicate with management which ones are saved or refunded, how & why and with what tools.
All tasks are recapped daily as well as weekly.
*RESPONSIBILITIES:* * Take inbound calls to resolve customer service issues * Checks voicemails periodically throughout the shift and returns calls back in a timely manner * Documents issues for the customer service log * Accurately update customer information in SPI * Recaps daily issues to management * Participate in training as required * Represent the company in a Positive and Professional manner * Perform other related duties & special projects as requested *REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS* * Efficient in Microsoft Office * Type 45 WPM * Ability to speak clearly and effectively * Ability to maintain composure during stressful situations * Previous Customer Service experience * Excellent phone etiquette *OPTIONAL SKILLS A PLUS* * Knowledge of Spinnaker Resorts and or the timeshare industry * Prior experience in Sales or Telemarketing Job Type: Full-time Pay: $14.
00 per hour Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift Weekly day range: * Weekends as needed Work setting: * In-person Work Location: In person