Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Paid time off
Profit sharing
Training & development
The Customer Service Representative is responsible for maintaining solid customer relationships by scheduling dental procedures, handling customer inquiries, insurance, treatment coordination, and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Benefits/Perks
Competitive Pay, Full benefits
Professional Development
Job Stability in a Growing Industry
Responsibilities
Provide service to patients related to scheduling appointments, coordination of care, providing quotes, taking payments, answering questions, providing documentation, and maintaining patient privacy.
Answer calls and correspondence regarding new or existing patients, insurance questions, and service all claims.
Work with patients to understand their needs, gather necessary data, research & present options, finalize financials, and coordinate with doctors and insurance companies.
Set appointments and/or handle patient calls.
Confer with patients to provide detailed information about procedures, products, and services, quotes for needed treatment, take payments, and provide requested documentation.
Maintain records of interactions and transactions, recording details of inquiries, comments, and actions taken in the electronic charting system.
Collaborate with team members, mentor staff, provide expertise answer questions, and participate in formal and informal meetings as needed.
Qualifications
Demonstrate strong knowledge of dental/insurance products and usages, coverages, and industry operations to effectively manage maximum benefits for patients.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and website navigation.
Experience preferred in the field but not required.
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