Delivery Driver/helper

*_TITLE:_* Standards of Operation _*DATE OF ORIGINAL VERSION:* _September 9, 2021 *_REVISION DATE:_ * September 9, 2021 *_BUSINESS NAME:_*Locklear’s Manpower L.
L.
C _ *APPROVED BY:* _Kenneth Faulk and Bruce Locklear *_EFFECTIVE DATE_: *September 9, 2021 *1.
PURPOSE * This document provides overview on how to ensure truck loading and unloading operations are completed safely; and to eliminate the potential for injuries where vehicle and people interaction occurs.
In addition to making certain of safety during loading, securing, and unloading of cargo throughout the process.
*2.
INTRODUCTON * At Locklear’s Manpower L.
L.
C our goal is to ensure safety, good relationships, and customer satisfaction.
We would like to thank you for choosing to work with us.
Our hopes are that we can grow together and establish a good rapport.
*3.
RESPONSIBILTIES * • Show up on time and in the proper uniform.
• Check the truck ever morning ensuring that the team has all the tools and equipment required to perform all installs for the day.
• Check all appliances being shipped with the route roster ensuring all appliances are accounted for.
• Report any discrepancies with the equipment, paperwork, or appliances.
• Ensure that the load is properly secured in the back of the truck.
• Call the customer when you are approximately 10 to 30 minutes out to inform them of the delivery and your appending arrival.
• Upon arrival greet the customer, Inform the customer you are the delivery personnel of the appliance(s) and get clarification of expectations and drop location of the appliance.
• Ensure the appliances are installed and there are no damages and or discrepancies before you leave the property.
• Ensure that all tools and equipment is collected and placed back on the truck before leaving the customers property and at the end of the work day.
• Call and report any and all damages or accidents according to the procedure.
*4.
PROCEDURE * *a.
Operational procedures * 1.
Show up on time and in proper uniform.
2.
Take a picture of the crew showing they are in proper uniform.
3.
Take a picture of the truck showing that it is in order.
Blankets are folded, floors are swept, straps are properly placed, and tools are secured.
4.
Get your daily load sheet and check all appliances to ensure you have all drops for the day.
5.
If there are any appliances that are not part of your route or does not match notify someone.
6.
Once the drops are verified load the truck.
• Start with the appliance(s) of the last stop ensuring the first stops appliance(s) of the day is closes to the loading ramp of the truck.
7.
Check the truck to make sure you have sufficient gas to complete the route.
8.
Call the first client to inform them you are on the way to make the delivery along with an approximate time you will arrive.
9.
Deliveries can only be conducted if the person(s) that is present for the delivery are of the age 18 or older.
10.
If you can not complete a drop (delivery) for any reason ensure you add a note, explaining why the drop could not be made.
11.
Once you have arrived make contact with the customer introduce yourselves and ask to be shown where the merchandise will be installed.
12.
Make sure to inspect the installation area inform the customer of any and all damages prior to doing the install.
Making sure the customer is aware the damage was there prior and was not done during the installation.
13.
Once the merchandise is off the truck unbox the appliance(s) and dolly the merchandise to the customer’s door.
14.
Using the shoulder straps delivery personnel will properly set and lift the merchandise and walk it into the customers house setting the merchandise into place.
15.
*Helpers:* Once the merchandise is in place and the driver no longer needs help, the helper will start cleanup of debris, tools, and equipment not being used.
Returning all equipment and tools to the truck and securing cargo and equipment.
Ensuring that the truck is ready to go once the driver has completed his task.
16.
*Drivers:* Call over the customer and verify that the appliance is installed and set to their specification.
Check for any damages and tools that may have been left behind or missed.
• If there are damages call and report any and all damages according to the procedures.
17.
Check the truck to make sure it has been secured properly for the trip to the next location.
18.
Put the next customers location in the GPS.
Call the customer to notify them of the delivery and the approximate time you will arrive.
19.
Repeat steps 8 – 15 until you have completed all the deliveries for the day.
20.
Take the truck back to the shop ensure all tools are secured and the back is swept out before locking the truck up completely.
21.
At the end of each day cab of the tuck should be inspected, ensure that all trash bins are emptied.
Make sure there is no trash such as cups, food wrappers, food, or etc.
left behind.
*A.
DURING FLU AND HEALTH PANDEMICS * *i.
*Ensure that the cab of the truck is wiped down with Lysol or disinfectant wipes and or sprayed down with Lysol or other bacterial disinfectants.
*b.
Reporting a damage or accident * • Inform the customer they will have to call Lowes to do a damage claim through UST.
• Take pictures of the damage.
• Call *Bruce Locklear *and inform him that an incident has occurred.
• Once the incident has been documented ensure the customer that the issue will be taken seriously and actions will be taken.
*c.
Customer does not Answer contact call * • Show up to the location of designated delivery and attempt to make first contact in person.
• If the customer is home attempt to make the delivery.
• If the customer is not home wait 10 minuets and attempt to make the call again.
• If you still cannot make contact proceed to the next delivery destination.
• Annotate the inability to contact the customer in the app and on the paper work.
*d.
Merchandise is Damaged in the box * • Notify the customer right away.
• If the customer decides they would like to keep it, continue with the install.
Annotate in the app and on the paper work that they knowingly kept the damaged product.
• If they do not want it, you would load the merchandise back onto the truck and inform them to call the store.
Annotate in the app and on paper work that the product was damaged and they wished to return the product.
• Whether customer decides to keep the merchandise or send it back have them to call the Store it came from to notify Lowes of damage.
*e.
Requesting days off or calling out of work * • All employees requesting days off will have to make the request at least three days prior.
• If it is an emergency and you can call out the day before call before 1900(7:00pm) to inform management of needed time off.
• All employees calling out last minute have to have good reasoning and (or) supporting documentation.
*5.
Proper Uniform * • Navy polo shirt with Authorized on the front left portion of the chest.
• Navy blue Dickie pants or short.
• Black socks • Steel toe boots *6.
Penalties and Fines * • 1st offence employees would be warned.
o Improper uniform can result in being sent home on first offence.
• 2nd offence employees would be sent home.
• 3rd offence employees will be fined.
• Continued offences could result in termination.
*7.
*These policies are subject to change as we evolve, and as management an operation(s) may require.
Job Types: Contract, Full-time Pay: $600.
00 - $840.
00 per week Day range: * Monday to Friday Shift: * 10 hour shift * 8 hour shift COVID-19 considerations: Each employee is required to wear mask when interacting with customers, and to ensure they wash their hands or use hand sanitizer as need.
At the end of each work day the cab of each truck is to be sprayed with disinfectants.
Education: * High school or equivalent (Preferred) Shift availability: * Day Shift (Preferred) Work Location: In person