Learning & Development Manager

Company Description Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world.
It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.
100 addresses throughout 95 countries.
From luxury to economy, each hotel shares a common, well-being and warm welcome.
Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé.
The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Job Description Position: Learning & Development Manager Department: Talent & Culture Reports to: Director of Talent & Culture PURPOSE OF POSITION To be able to formulate a hotel training plan, that is aligned to the Raffles key initiatives and priorities.
Specifically: Champion the Raffles Service Culture.
INES champion Identify, develop and grow talents.
Facilitate the implementation of Raffles operational standards.
KEY ROLES & RESPONSIBILITIES Understand the Raffles Brand and operating standards.
Drive quality standards throughout the resorts and submit monthly reports Able to carry out MyRaffles Orientation, Raffles Service Fundamentals and Raffles Leadership Fundamentals.
Identify the hotel’s training requirements.
Assist the General Manager to identify young talents and provide them with the needed development.
Assist in the administration of the Employee Engagement Survey and follow-up actions.
Assist in the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan.
Assist with operational standards training.
Maintain active follow-up through on-going coaching and guidance and support.
Provide support and development of Departmental Trainers as required.
Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry.
Update training information in employee HR System, maintain accurate records of activities and participant information Maintain and drive the localization plan programme of the resort Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized Oversee all Colleague Committee related initiatives including monthly recognition and Committee Meetings Drive performance review cycle and maintain accurate record of all reviews Assist with general support for HR department.
Participate and assist in other projects as required.
PERSONAL ATTRIBUTES Strong presentation and facilitation skills Strong communication skills both verbal and written.
Able to relate effectively with all levels.
Strong planning and organizational skills Able to work independently and with others to meet deadlines with quality results QUALIFICATIONS Degree/Diploma in Training and Development or Hotel Management Working knowledge of Ms Word, Powerpoint and Excel Qualifications QUALIFICATIONS Degree/Diploma in Training and Development or Hotel Management Working knowledge of Ms Word, PowerPoint and Excel