Branch Manager - Pest Control

Rocket Pest is a leading service provider for Pest, Termite, & Lawn Services in Georgia, Florida, North and South Carolina.
Our company is growing, and we would love to talk to you about joining our team! *POSITION SUMMARY * Branch Managers are responsible for creating a highly effective team of employees so that the branch successfully meets and exceeds budgeted goals in sales, service, customer satisfaction and cost control.
Branch Managers are responsible to recruit, hire, and train all branch employees, execute sales and production goals, provide tailored coaching and action plans to motivate employees, monitor the P&L, conduct branch meetings, provide in-the-field leadership, and ensure that the customers receive exceptional customer service and have positive experiences with every interaction.
*ESSENTIAL DUTIES & RESPONSIBLITITES * *Tasks may include (based on services offered within assigned region), but are not limited to the following: * * Execute strategic sales plans to meet monthly branch goals, provide customized action plans to motivate sales staff, and hold effective coaching sessions weekly.
* Achieve, control, and monitor the progress of the branch by meeting monthly sales and customer retention goals.
* Devise creative solutions to improve sales within branch territory.
* Provide direction and assign tasks to service staff in their functional areas ensuring compliance, proper training, adherence to company policies, and safety.
* Manage daily and monthly production goals.
* Listen and respond to customer complaints and work with team members to resolve issues/concerns ensuring follow up.
* Conduct routine check-ins of service Team Members.
* No less than 60% of working hours will be spent providing in-the-field leadership by riding with production staff to personally inspect jobs, assess progress, ensure compliance and proper techniques, increase management-level presence with customers, and provide additional support to team members.
* Assists in the recruiting, hiring, onboarding, and training of production technicians.
* Partner with human resources to address team member relation issues including performance, attendance, etc.
* Maintain and approve team member timecards through payroll system.
* Maintain proper inventory of pest control, termite, lawn, and related products.
* Adhere to company pricing and sales guidelines.
* Maintains fleet including vehicle inspections, accident procedures, coordinating service.
* Provide excellent communication and customer service skills to build trust and create positive customer experiences.
* Ability to read and understand product/PPE labels accurately to ensure that they are properly applied, stored and disposed of in compliance with State and Federal laws.
* Adhere and abide to all driving laws/company policies when operating company vehicles.
· * Comply with all State and Federal regulations.
· Manage company credit card(s), and expense reports.
· Comply with all company policies, procedures, and guidelines.
· Additional projects as assigned.
*MINIMUM QUALIFICATIONS * * 3-5 years of management and/or sales experience.
* Attention to detail, analytical skills, and ability to read and interpret Profit & Loss * Statements and documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to calculate figures and amounts such as discounts, interest, commissions, area circumference and volume.
* Complete a minimum of High School diploma or equivalent.
* Must have a valid driver license and be 18 years of age.
* Must have the ability to walk, climb, stoop, reach, crawl, crouch, kneel, push, pull and lift a minimum of 50lbs or more.
* Must have excellent written and verbal communication, with particular emphasis during telephone calls, follow-ups, and in-person correspondence.
* Ability to calculate basic math.
* Working in a constant state of alertness and safe manner.
* This is a safety-sensitive position; where a momentary lapse of concentration can result in serious injury, death, environmental consequences, or data breach.
* Must be able to work Saturdays.
* Must be able to pass a seven-year criminal background check.
* Must be able to pass substance abuse testing.
* Must be able to pass a three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier.
*ASSOCIATED KNOWLEDGE, SKILLS & ABILITIES * * Relative service industry or service management experience is preferred.
* Ability to define problems, collect data, establish facts and draw conclusions.
* Ability to interpret an extensive variety of information and deal with abstract and concrete variables.
* Ability to read and understand product/PPE labels accurately to ensure that they are properly applied, stored and disposed of in compliance with State and Federal laws.
* Ability to establish strong internal and external relationships.
* Ability to work with limited supervision and complete all scheduled productions stops.
*CORE JOB COMPETENCIES * *To perform the job successfully, an individual should demonstrate the following job competencies: * * *Cooperation/Teamwork* - Works harmoniously and contributes to building a positive team spirit while working with others to get a job done; responds positively to instructions and procedures.
* Attendance/Punctuality - Is consistently at work and on time and instills same in team members supervised.
* *Attention to Detail* – Ability to process detailed information effectively and consistently including but not limited to following verbal and written instructions.
* *Customer Service* – Understanding the importance of your customer’s needs and having a genuine concern to resolve; respond with urgency.
* *Results Orientation* – Ability to focus on desired result of one’s own or teams’ work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
* *Personal Credibility* – Demonstrated concern that one be perceived as responsible, reliable, and trustworthy.
* *Technical Expertise* – The ability to demonstrate depth of knowledge and skill in a technical area.
*PHYSICAL DEMANDS & WORK ENVIRONMENT * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
Works in an outside environment and is subject to inclement weather, hot, humid, cold, rainy, and other temperature and weather-related conditions.
Team Member is subject to sufficient noise to cause the worker to shout to be heard above ambient noise level.
Works with chemicals and other industry- related products.
*EQUIPMENT OR MACHINES ROUTINELY USED IN THIS POSITION * Team member will be using goggles/safety glasses, respirator stored in re-sealable bag, nitrile gloves, unlined neoprene gloves, first aid kit, eye wash, spill control, orange safety cones, label/SDS book, chemically sensitive list, shoe covers, bump cap, knee pads, utility belt gel bait gun and holster, bellow duster, bulb duster, web head and pole (20ft extend), measuring wheel, hand lens/magnifying glass, rake/pitchfork, flash light step ladder (50lbs), screwdriver (Philips/standard), locator, Sentricon pliers, hand auger, measuring device for liquid and dry formulation, mobile devices (phone and tablet), 1- gallon compressed air sprayer, 4-gallon backpack sprayer, gas powered mosquito blower, hand held spreader, ear buds or noise-cancelling headphones, cordless drill, B&G Versa Tool (trigger valve, 24” short rod, 4’ long rod), cone tip, directional tips, Hilti T36 and T10 hammer drill, large and small trenching tool, shovel, extension cords, halogen drop lights, water meter shut off tool, truck charger, rodent traps, masonry tools, equipment to shred and blow insulation w/ pest control products in attics, dehumidifies, commercial fans, electric/gas heaters (bed bug heat treatment), temperature gauges, heat duct tubing, fertilizer, fungicides, insecticides, herbicides, 5 gallon bucket, spill control kit, blower, soil probe, moisture meter, rain gauge, John Deere Gator, backpack sprayer, power spreader, push spreader, handheld spreader, gas cans and technician service vehicle *DISCLAIMER * This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to modification to accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Job Type: Full-time Pay: $65,000.
00 - $85,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Health insurance * Life insurance * Paid time off * Retirement plan * Vision insurance Compensation package: * Bonus opportunities Experience level: * 3 years Payment frequency: * Paid biweekly Schedule: * Day shift * Monday to Friday * Weekends as needed Application Question(s): * Do you have a valid HGP License or Pest Control Operator license? Experience: * Management: 3 years (Required) * Pest control: 3 years (Required) Ability to Commute: * Myrtle Beach, SC 29588 (Required) Ability to Relocate: * Myrtle Beach, SC 29588: Relocate before starting work (Required) Work Location: In person