*Position Overview:*
Ready to accelerate your professional journey? Join us as a Customer Service Represetative/Appointment Setter and become the driving force behind our dealership's triumphs.
You'll take the lead in our Centralized Business Development Center (BDC), propelling appointment setting efforts for both our Mitsubishi and Chevy dealerships.
Your mission? To engineer seamless customer experiences and pave the way for unforgettable showroom visits.
*Duties and Responsibilities:*
* Spark enthusiasm with innovative BDC strategies, inspiring customers to gear up and visit our showroom.
* Set the standard for excellence, maintaining top-tier performance metrics, from contact ratios to appointment set ratios.
* Keep our operations running smoothly with detailed BDC reports, ensuring transparency and accountability at every juncture.
* Navigate outbound calls with finesse, confirming appointments, diligently following up, and executing tasks with precision.
* Safeguard customer information with the utmost confidentiality, instilling trust in our brand.
* Collaborate with our team to conquer follow-up activities, leveraging powerful tools to drive success.
* Fine-tune CRM activity, working hand-in-hand with sales associates to maximize efficiency and effectiveness.
*Qualifications:*
* Thrive under pressure, turning challenges into opportunities for greatness.
* Driven by results, you're a master of organization and time management.
* Customer satisfaction is your guiding principle, and teamwork fuels your journey.
* Your communication skills are your secret weapon, paired with a knack for proactive problem-solving.
*Education and Experience:*
* High school diploma or equivalent is your starting point; previous experience in appointment setting, sales, or customer service is a bonus.
* Navigate the digital landscape with ease, leveraging familiarity in CRM systems and inventory management software.
* Cruise through tasks with proficiency in Microsoft Office applications.
*Language and Reasoning Skills:*
* Decode automotive documents effortlessly, speaking the language of the industry.
* Your communication skills are as polished as chrome, both written and verbal.
*Physical Demands and Work Environment:*
* Navigate the road ahead, whether sitting, standing, or walking, with an eagle eye for detail.
* Your workspace spans from office to showroom, where customer interactions fuel your passion for success.
*Equal Opportunity Employer (EOE):*
We're not just a dealership; we're a diverse family of driven individuals.
Join us and embrace a culture where everyone has a seat at the table.
We celebrate diversity and never discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status.
Your journey to success starts here!
_Note: This job description outlines key responsibilities and requirements but is not exhaustive.
We're always evolving, and so are you.
Let's embark on this journey together!_
Job Type: Full-time
Pay: $50,559.
33 - $65,619.
84 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* Under 1 year
Shift:
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Monday to Friday
* Rotating weekends
Work setting:
* Call center
* In-person
* Office
Ability to Relocate:
* Myrtle Beach, SC 29579: Relocate before starting work (Required)
Work Location: In person
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