The In-House Package Sales Agent provides customer service, general information and an opportunity for guests and owners staying on property to purchase vacation packages through Capital Vacations and attend a sales presentation.
Principal Duties and Responsibilities
Generates customer excitement regarding our product.
Maintains a working knowledge of Company programs, systems, services, and resorts.
Assists guests and Owners with on-site and off-site needs.
Provides guests and Owners with a smooth, friendly, efficient check-in and departure experience.
Understands qualifications and company policies and procedures.
Maintains up-to-date knowledge of the content of local shows, attractions, and locations.
Complete all necessary paperwork and reports accurately, completely and legibly.
Implements and rotates promotional concepts to meet and/or exceed production goals.
Maintains production at or above minimum performance standards as outlined in compensation structure.
Answers telephones-inbound and outbound calling
Completes all required Company training and compliance courses as assigned.
All other duties as assigned.
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
High School Diploma/GED
OPC, In-House or Package sales experience preferred
Skills, Knowledge, and Abilities:
Excellent customer service skills
Must be highly motivated with a positive attitude.
Must be able to use Microsoft Office and have knowledge of computer basics
Attention to detail and organization skills
Basic math skills
Excellent verbal and written communication skills
Sales knowledge
Positive attitude and willingness to help others
Flexible schedule–nights, weekends and holidays are required
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